About the role
This role sits between marketplace operations and product — helping Alpha Freight understand network performance, verification health, and supplier/carrier outcomes.
AnalyticsWorkflow designReporting
What you'll do
- Monitor operational metrics across loads, verification, payouts, and support patterns.
- Build reporting views and weekly insight summaries for leadership and product teams.
- Identify bottlenecks in onboarding, bidding, tracking, and settlement workflows.
- Partner with admin and support teams to improve process quality and response speed.
- Translate operational findings into clear recommendations for product prioritization.
Requirements
- Experience in operations, analytics, or business intelligence.
- Strong spreadsheet, reporting, and data interpretation skills.
- Ability to communicate insights clearly to technical and non-technical stakeholders.
- Detail-oriented mindset with practical problem-solving ability.
Nice to have
- Exposure to logistics, transport, or marketplace businesses.
- Experience with SQL, dashboards, or CRM/ops tooling.
- Process improvement or workflow design background.
